Duration:12 months (scheduled from 3 days / week, 10.00am-4.00pm)
Intakes:April/May/June
Campus:2A-2-1, Level 2-1, Block 2A, Plaza Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur, Malaysia.
71-A, Jalan Macalister, 10400 George Town, Pulau Pinang, Malaysia. (Level 1, Above Better Grocer)
Level of Study:Diploma
Faculty:Aviation - European Diploma In International Travel Industry Service
Course Code:
About this course
This European Diploma in International Travel Industry Studies programme helps students develop the fundamental skills, knowledge and understanding required to embark on a career as a cabin crew, an airport passenger services agent, or any customer service-oriented jobs. Our proven practical and job-oriented programme will mould you into the right cabin crew material.
This internationally recognized diploma is industry endorsed by College of Ireland, many international airlines have endorsed our program. We work closely with our International partner, International Academy of Travel, Ireland. It is designed to place you ahead of the competition and provide you with the necessary skills, qualifications, and the right attitude to make you stand out significantly!
Total Course Fees
Fees structure: RM25,200 (discount up to RM2,000)
For more information please call Ms Hailey at +60 18-226 6100, or email interexcel.kl@gmail.com
Subject Listing
Modules Covered In This Course
Airline Knowledge
- Airline Dress Codes & Grooming Standards
- Personal Development Training
- Preventing & Managing Disruptive Passenger Behavior
- Travel Industry Sectors
- Phonetic Alphabets
- Airline Terminology
- Airline Abbreviations
- 24-Hour Clock
- Travel Industry Organizations
- Special Handling for Different Categories of Passengers
- PRM Training
- Airline Two Letter Codes
- IATA Airport & City Codes
- Human Factors
- Health & Safety
- Introduction to Dangerous Goods
Cabin Crew Services
- Grooming & Deportment
- Aviation Authorities
- Cabin Crew Duties & Responsibilities
- Cabin Safety Equipment
- In-Flight Services
- Passenger Handling Procedures
- In-Flight Medical Care
- Basic Flight Theory
- Survival Training
- In-Flight Fire Fighting
- Cabin Decompression
- Food Hygiene
- Time Zones
Passenger Services
- First Point of Contact
- Personal Approach
- The Airport Process
- Security Regulations
- Passenger/Baggage Security
- Check Passenger Handling
- Passport & Visa Checks
- Seating Restrictions & Selection
- Basic Components of an Aircraft
- Service Information
- Computerised Check-In & Gate Handling
Entry RequirementsApplicants must have one of the following Entry requirements:
- SPM or High School Leavers with minimum 2 credits including English
- Career Prospects: Cabin Crew/Airport Ground Staff or other high end customer service field
International Student Only
- 18-35 years old Competency in English language High school certificate
- No prior culinary experience is required
- Please contact Le Cordon Bleu for more information.
